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QUESTIONS AND ANSWERS

Do you accept customers from any country?
Yes, we accept customers from any place in the world without exception.
How can I open an account with bit-expert.io?
It's quite easy. To become our member, please follow this link, fill out the registration form and click the "SIGN UP" button.
How many accounts can I register?
You can register as many accounts as you want. However, all accounts must have different usernames, passwords, and email addresses.
How can I access my account?
If you are a registered bit-expert.io user, please follow this link, enter your username and password in the suitable fields and click the "LOGIN" button. You'll be redirected to your account automatically.
How can I change my personal information in my account?
Log in to your account and click "EDIT ACCOUNT" to go to the personal information page where you can change your data. Save the changes when all the necessary data is entered. However, you can't change your email address and payment wallets because this function is disabled for security reasons. To make such changes, you must contact us through the support form and provide your secret question/answer and new payment wallets/email address.
How can I protect my account from hacking?
We place great emphasis on the safety of our members, and you don't need to worry about account security. Each account has individual protection against hacking and password guessing: after 3 wrong login attempts your account will be locked. Unlocking is possible only through your email address. We recommend using "Security Settings" as additional protection for your account.
What should I do if I can't log in to my account because I forgot/lost my password?
Click the "Password Recovery" link, type your username or email, and you'll receive your account information by email.
My account was stolen. What should I do now?
At first please use the "Password Recovery" option, and then log in to your account and change your password immediately. If this won't be enough, please contact us via support form or by email and provide your account details in full with your secret question and answer. Please contact us only from the email address you have used for registration.
I sent a message to support service but didn't get any answer. What should I do?
All messages will be checked and answered within 48 hours of receipt. Please be patient while waiting for a response from our operator. Don't take any rash acts, we are able to manage any problem.
How can I make my first investment?
First of all, you need to register a new account, click the "BUY HASH POWER" button in the "Financial Operations" section, enter the amount, select the payment system and click "Confirm" button.

If you make a deposit through Perfect Money or Payeer, your deposit will be added instantly. If you made a deposit through Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, Dash it will be added after the transaction is confirmed (with at least 3 confirmations). This process can take 20 minutes or more.
How long will my investments be active and bring me income?
We offer unlimited investment plans, which means you'll receive income all the time while the company is doing our business. You can use the profit calculator on the main page to calculate daily and yearly profit.
How much investment can I make in a day or a month?
You can make as many investments as you want. We don't have such restrictions.
Do you charge any fee for providing your investment services?
No, we don't charge any fees. The profit we receive from our overall investments is enough for us. We don't need to charge any fees for transactions, however, payment processors may charge you with receiving fees, and we have no control over that.
Can I get back my initial deposit?
No, your initial deposit is included in daily earnings and is not refundable.
When will the first daily earnings be added to my account?
The first daily earnings will be added within the following 25 hours after you've invested.
Can I make a direct deposit from my account balance?
Yes, you can reinvest the balance if the amount is greater than or equal to our minimum deposit: 10 USD. To make a deposit from your account balance, simply login to your account, click the "BUY HASH POWER" button and select "MAKE A DEPOSIT FROM THE ACCOUNT BALANCE". We offer more favorable investment conditions for our regular users. You can find out more on the investment offer page.
What payment methods can I use to fund my account?
We operate with cryptocurrencies Bitcoin, Ethereum, Dogecoin, Bitcoin Cash, Dash, Litecoin, and payment systems Perfect Money and Payeer. You can find out where to buy cryptocurrency on this page.
What is the free 100 GH/s Sign-up Bonus?
100 GH/s Sign up Bonus starts to work after the registration completed. Withdraw your generated free Bitcoins from account any time you want, it is absolutely free. Free Earnings will be accrued to the account earned balance every hour.
What is the minimum hash power purchase?
The minimum hash power purchase is 100 GH/s - 10 USD.
How can I get 5000 Satoshi Reward?
Simply, register on bitmoneytalk.com , find us on https://bit-expert.io/?ref= , rate, leave comment, tell about your success with bit-expert.io. Then send your bit-expert.io account username to [email protected]
You will be rewarded within 24 hours.
What is the GH/s?
GHS starts mining bitcoins right after purchase, the more GHS the more Bitcoins they generate. Buy more Gh/s power earn more.
My deposit doesn't appear in the list of active deposits in my account. What should I do?
If you made a payment using Perfect Money or Payeer and it didn't appear in your account within 15 minutes, please contact our support team with the following data: username, payment method used and transaction batch number.

If you made a payment using Bitcoin, Ethereum, Litecoin, and your transaction have at least 6 confirmations, please provide the following data: username, transaction ID and time, amount in USD and USD/ETH/LTC and more.
I haven't received my daily earnings. What should I do now?
Each deposit is processed separately. You receive earnings for each deposit 24 hours after investing. Please wait 25 hours and check your "Financial History". If your transaction won't be added, please contact us through support form or email and provide details of your deposit.
Is daily profit paid directly to my currency account?
No, profits are gathered on your account balance and you can withdraw or reinvest it anytime.
What is the minimum and maximum withdrawal amount?
The minimum withdrawal limit with cryptocurrency is 10 USD, There is no maximum limit.
How often can I withdraw funds from my account balance?
You can withdraw money from your account balance at any time and from any device without restrictions. All withdrawals are processed within 1-24 hours.
Do you charge a withdrawal fee?
No, we don't charge any fees. The profit we receive from our overall investments is enough for us. We don't need to charge any fees for transactions, however, payment processors may charge you with receiving fees, and we have no control over that.
How can I withdraw funds?
Log in to your account using your username and password, click the "Withdraw Funds" button in the "Financial Operations" section, select the payment system, enter your amount and click the "Confirm" and "Withdraw" buttons.
After I make a withdrawal request, when will the funds be available in my e-currency account?
The system works in automatic mode, which means that you are paid immediately after creating the request.
Can I invest through one payment method and withdraw to another?
No, you can withdraw money only through the payment method with which you invested.

For example, if you invest through Bitcoin, you can withdraw only through Bitcoin. Also, if you receive an affiliate commission through Ethereum, you can withdraw it in the same e-currency.
How can I change my payment wallets?
You can't change your payment wallets because this function is disabled for security reasons. To make such changes, you must contact us through the support form and provide your secret question/answer, old wallet address and new payment wallets.
Do you offer an affiliate program? Can I promote bit-expert.io?
Yes, we offer a flexible affiliate program for our customers. This is a great way to earn extra money. You can invite people to our investment platform and promote our site using banners, text ads, social networks, messengers and any other legitimate ways.
What commissions can I get from the affiliate program?
We offer 3 level affiliate program that allows you to receive from 5% to 15% instant income from investments of your personally introduced referrals.
Level 1 - Referral Commission 5% - Referrals 1 - 30
Level 2 - Referral Commission 7% - Referrals 31 - 70
Level 3 - Referral Commission 10% - Referrals 71 - 150
Level 4 - Referral Commission 15% - Referrals 151+
Do I need to have an active investment to participate in your affiliate program?
No, you don't need to have an active investment to participate.
When will the affiliate commission be added to my account balance?
Affiliate commission will be added to your balance immediately after your referral invests.
My referral made a deposit from the account balance? Will I get an affiliate commission?
No. We pay an affiliate commission for each external wallet deposit.
How do I know how much commission I've earned?
Log in to your personal account and check the "AFFILIATE PROGRAM" section.
What can I do with the affiliate commission?
You can withdraw it as a regular profit or make a deposit from your account balance in case you have enough funds to do so. We offer more favorable investment conditions for our regular users. You can find out more on the investment offer page.
I registered under the wrong upline/without upline. What should I do now?
If someone has referred you to our site, make sure that they provide you with their referral link, which should look like this: https://bit-expert.io/?ref=. This is the only way to become a referral of your upline. If you register without this link then your upline will be empty.

When you register, you can check your upline by going to your 'back office' and check the "AFFILIATE PROGRAM" section. If an error does occur and you didn't register under the right upline, you can send a request to our support team. Please note we cannot add an upline to your account or change it after you have made the first investment.

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